FAQs and other Policies
Scent is subjective, and will smell differently for each individual according to their body chemistry. I highly recommend purchasing sample vials if you are a first-time customer!
About sensitivities and allergies - My perfumes are created with premium fragrance and essential oils, and I test each finished scent on my own skin. As with any product applied to skin, discontinue use if irritation occurs. By purchasing my products, you agree of the possibility that some people may have allergic or other reactions, and I (Sarawen) am not liable should such reactions occur.
About pregnancy - All of my scents contain a certain amount of natural essential oils and resins which may NOT be suitable in your condition. For your complete safety I do not recommend purchasing. If you have any concerns, feel free to contact me.
Frequently Asked Questions
I'm a blogger/reviewer. Can you give me perfumes so that I can do a review on your product?
I do not give away free product unless I am hosting a giveaway or special promotions. I have been scammed in the past with giving away many free products for no review or very little promotion. Any messages asking for free items will be ignored.
My order hasn't arrived! Where is it?
Please note that processing time is usually 3-5 business days after you place your order. Read your order confirmation and check if the shipping address is correct. If your order was completed and it was sent Tracked Packet or Expedited, there should be a tracking number included in your shipping confirmation email. Outside of Canada, expect your parcel to arrive 10-20 business days after the shipping date. Your parcel may have been delayed due to Customs or Covid safety protocols.
If your order has not arrived within 4 weeks after the shipping date, please contact me and I'll see what can be done. I kindly ask that you contact me first to resolve the situation, before resorting to a Paypal or credit card dispute.
Can I pick up my order at your location?
Yes, you can choose "Pick Up" option at checkout. You can pick up your order in front of my building, or outside a nearby TTC station (Ossington or Dufferin). I will contact you to set up a date and time. Contactless delivery is also possible if you are in the Metropolitan Toronto area and there is a safe place to leave your parcel. Choose "Local Delivery" at checkout, and I will contact you to set up a day and time for your delivery! Please wear a mask if we will be meeting in-person.
I own a shop and would like to carry your perfumes, do you do consignment or wholesale?
Consignment and wholesale requests are considered within Canada and USA only. I usually need 3-4 weeks turnaround time for wholesale. Please contact me with your request.
What does Vegan mean?
A vegan is a person who does not eat or use animal ingredients for ethical reasons. It means that there are no animal-derived ingredients in my perfumes, and nothing is animal tested. Yay! For more information, please visit freefromharm.org.
How do I apply your perfume?
Perfume Oils have a character which is very different from alcohol-based scents. To fully experience the fragrance, you must apply to skin. The oil will react to your body heat and personal skin chemistry. Dab 2-3 drops of the oil to your skin and allow the scent to absorb for a few moments. You may apply every few hours to freshen the scent.